Skip to main content

Bug: Sender logo not rendering properly.

Feature Request

When candidates receive email notifications, the sender logo (which I understand is taken from the company profile) does not render properly.

This does not happen when organization members receive notifications of new submissions as the source is Hirewire.

Posted by Jean F. Quéralt ·
Status: Closed3 comments

Comments3

  • Jean F. Quéralt

    •

    Nov 29, 2024

    Yes, that did occur to me a while after I posted this and didn't have the chance to test it.

    Will look into it.

  • sanat changed status to Closed
    •

    Nov 28, 2024

  • sanat

    •

    Nov 28, 2024

    Hi Jean,

    All notifications other than the "new submission" notifications are being sent from your SMTP server.

    I'm not an expert at this - but here's what I've gathered

    Google uses the BIMI logo setup at the domain level to show the logo on the emails.

    While troubleshooting your logo using this resource

    https://support.google.com/a/answer/10911432?hl=en#:~:text=For%20BIMI%20logo%20image%20issues%2C%20verify%20that%3A

    I noticed that while you have a BIMI compliant logo - the SVG image used seems to have to some issues.

    Perhaps re-generating the SVG image used might help.

    Here's the link to check the errors on your SVG.

    Hope this helps.